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Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development

Office Coordinator – Join a Mission-Driven Restoration Team!

Location: Johnson City, TN
Company: ResiCom & Rainbow Restoration
Job Type: Full-time | Monday–Friday
Experience Level: 3+ Years Clerical/Admin/Scheduling

About Us

At ResiCom and Rainbow Restoration, we do more than repair property—we help restore lives. Rooted in a powerful mission to serve our community with compassion, quality, and integrity, we are guided by our 12 core values:
Respect, Integrity, Loyalty, Love, Passion, Excellence, Engagement, Joyfulness, Effectiveness, Thankfulness, Growth, and Adaptability.

We believe in building a company culture that celebrates people, purpose, and progress.

Who We’re Looking For

We’re hiring a highly organized, tech-savvy, people-focused Office Coordinator to support our operations and client experience. If you thrive in a fast-paced environment, enjoy both administrative work and creative tasks, and want to grow with a company that values character as much as skill, we want to hear from you!

This position requires taking home the company phone on a rotating basis to help field after-hours calls for 24/7 emergency services. The line is shared between the Office Coordinator and key managers, so reliability and responsiveness are essential.

Key Responsibilities

Scheduling & Coordination

Manage daily job scheduling, employee calendars, and project timelines
Coordinate closely with field teams, project managers, and clients to keep projects running smoothly
Track and log employee attendance and schedule updates

CRM, Communication & Documentation

Enter and maintain accurate notes in our CRM system
Maintain timely, professional communication with staff, clients, subcontractors, and vendors
Organize files, job records, and communications with full confidentiality

Invoicing, Billing & Collections

Create and send invoices to clients, insurance adjusters, and third-party contacts
Assist with collections and follow-ups for outstanding balances
Collaborate with management to resolve billing issues and reconcile accounts

Office Management & Culture

Maintain office cleanliness, supply inventory, and professional appearance
Track and celebrate staff birthdays, family milestones, and life events
Foster a joyful and respectful team atmosphere

Marketing & On-Site Support

Visit job sites to take high-quality photos of work in progress or completed projects
Support the General Manager and marketing team with content and outreach efforts
Help promote the brand through social media and community engagement

Emergency Phone Rotation

Take home the company phone on a scheduled basis to answer 24/7 emergency service calls
Communicate urgent needs to managers or dispatch appropriate responses after hours

What You Bring to the Table

3+ years of experience in clerical, customer service, or scheduling roles (restoration or construction industry preferred)
Strong attention to detail and organizational skills
Proficiency in Microsoft Office and Google Docs/Google Workspace
Excellent written and verbal communication
Comfortable visiting job sites and taking photographs
Friendly, empathetic, patient, and highly professional
Willingness to take part in the after-hours phone rotation
Desire for a long-term career with purpose and growth

Why Join Us?

Competitive Pay
Paid Time Off
Professional Development Opportunities
Supportive, Positive Culture
A chance to make a real impact in your community

How to Apply

If you're ready to build something meaningful with a team that values your character and contributions, apply now with your resume.

Compensation: $18.00 - $20.00 per hour

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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